Verified and real reviews from collision repair and automotive repair customers at Heritage Body and Frame around the Central Texas area
Awesome service. Great job!
We had two great experiences with Heritage! The first one was when we took the car in for a few different estimates and Heritage gave a fair quote. The best part of working with Heritage is they stuck to the original quote and didn’t try to add on. The second time (two weeks later) is when our car was hit by another driver. The insurance tried to lowball an estimate and Fernando was great working with him to get the quote covered. The staff and Fernando are very responsive, helpful and friendly. Highly recommend!
Communication was very friendly with humor and southern hospitality. They’ve done everything on time and fast. And it was a WOW effect. They returned my car washed and cleaned as never before. I would recommend them to everybody!
One day I drove to work like I do every day from south Austin just doing my normal routine. At lunch time I get back in my car and nothing happens. Seeing as how I do not live up north my heart immediately sank while my fist simultaneously cursed the world. Having worked in the car insurance industry I knew most of the shops by the reputation which is why Heritage jumped out at me. I had never used them personally so when I spoke to Josh he was very polite and took the reins with everything. He even arranged a tow so I didn’t have to worry about anything. My car was brought back to life and works like new. Hopefully, I never have to deal with a situation like this again but north or south it would be worth it to deal with Heritage again.
Great customer service, affordable and lots of communication!! Initially brought in my car to have the headlamps replaced. Jacob, talked me through the process and gave me a very reasonable quote. It was completed quickly. So with the initial excellent service I received I thought I would bring in the SUV to have the brakes serviced. Again great communication and affordable. Will be bringing both vehicles back for any auto service needed.
These guys do great work and are extremely nice and helpful. Family owned and an original Austin business. Keep it local!